We replace any items that are received damaged or defective. We do our best to ensure that all orders are packaged securely, but occasionally things happen in transit. Contact us at email@example.com within 48 hours of receiving your shipment and we will issue you a pre-paid shipping label for you to return the item unused, unworn, and in original packaging.
If you received an item different from the one that you ordered, sorry about that! We’ll make it right. Contact us at firstname.lastname@example.org within 48 hours of receiving your shipment and we will issue you a pre-paid shipping label for you to return the item unused, unworn, and in original packaging.
To initiate a return, please contact us at email@example.com your order details and items you wish to return, and we will happily assist you in the process.
Currently, we do not offer returns or exchanges for any other circumstances.
FREQUENTLY ASKED QUESTIONS
WHAT MATERIALS ARE USED?
Mimi Morton, LLC encompasses a wide variety of high-quality materials, including gold, genuine leather, polymer clay, sterling silver, semiprecious stones and more. Specific materials associated with each style are listed on its product page. If you have any questions, please reach out to firstname.lastname@example.org
I'M ALLERGIC TO SOME METALS. CAN I WEAR MIMI MORTON, LLC EARRINGS?
We’re pleased to offer an assortment of styles for our shoppers with sensitive ears! Contact us if you have any questions about materials at email@example.com
HOW DO I CARE FOR MY JEWELRY?
To extend the life of your Mimi Morton LLC items, here are a few tips:Jewelry is a beautiful and delicate accessory. To maintain shine and prevent tarnishing, avoid exposure to moisture (i.e., shower, pool, ocean, etc.) and liquid cosmetics (i.e., lotion, perfume, sunscreen, etc.).
Store your items neatly when not in use. We do not recommend the bottom of your purse as a “safe place.” Allowing jewelry to hang out in your handbag is a surefire way to lose beads, scratch or misplace an item!
A great option is to store earrings and bracelets in a soft, cushioned box in a clean and dry location. Necklaces should be hung separately to avoid tangling.
When traveling, make sure all jewelry is secured in a hard-sided case.